Schwab Stock Plan Services Earns Highest Net Promoter Score Client Loyalty Rating in Group Five Benchmarking Study


Schwab Stock Plan Services has earned the highest Net Promoter Score loyalty rating in the 2022 Equity Compensation Administration Benchmarking Study from independent research firm Group Five. Schwab also earned the second-highest ratings in the industry for overall satisfaction and value.

Schwab was the highest-rated provider in these administration service categories:

  • Net Promoter Score – Loyalty – likely to recommend
  • Ease-of-use of administration platform
  • Satisfaction with fees charged to participants

“Earning such high ratings from our clients really drives home the impact of our ‘Through Clients’ Eyes’ strategy,” said Amy Reback, Head of Schwab Stock Plan Services. “Clients tell us their equity comp programs are more important than ever as they work to attract and retain talent. Knowing we are helping them successfully meet that challenge, and helping their employees make the most of their equity compensation, is extremely gratifying.”

Schwab also earned the highest ratings in these corporate image categories:

  • Industry leader
  • Flexible
  • Empathy (Genuinely cares about my company’s and participants’ best interests)

“These top corporate image ratings show that Schwab’s values are on display for our clients and are part of their experience. They are building blocks of trust and the foundation of successful client relationships,” Reback said.

About the Group Five 2022 Equity Compensation Administration Benchmarking Study

Now in its 24th year, Group Five’s annual Equity Compensation Administration Benchmarking Study includes responses from 586 U.S. public companies who outsource their equity plan administration for either recordkeeping, plan participant experience, or both. The study is the only independent forum for plan sponsors to confidentially make their opinions and priorities known to service providers.

About Charles Schwab

At Charles Schwab we believe in the power of investing to help individuals create a better tomorrow. We have a history of challenging the status quo in our industry, innovating in ways that benefit investors and the advisors and employers who serve them, and championing our clients’ goals with passion and integrity.

More information is available at www.aboutschwab.com. Follow us on Twitter, Facebook, YouTube and LinkedIn.

Disclosures:

Brokerage Products: Not FDIC‐Insured • No Bank Guarantee • May Lose Value

Schwab Stock Plan Services provides equity compensation plan services and other financial services to corporations and employees through Charles Schwab & Co., Inc. (“Schwab”). Schwab, a registered broker-dealer, offers brokerage and custody services to its customers. Follow Schwab Stock Plan Services on LinkedIn for additional information.

Through its operating subsidiaries, The Charles Schwab Corporation (NYSE: SCHW) provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC, www.sipc.org), and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; compliance and trade monitoring solutions; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides banking and lending services and products. More information is available at www.schwab.com and www.aboutschwab.com.

0922-2TA2

Source: The Charles Schwab Corporation