Disgruntled Customers Sound Off on Southwest Airlines Amid Cancellations, Claim No Refunds or Answers: ‘This Is Entirely Self-Inflicted’

Southwest Airlines manufactured headlines on Monday following about 1,800 flights experienced been cancelled given that the weekend.

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The airline posted a notice to its Twitter and Facebook internet pages where it was unsurprisingly met with indignant responses from disgruntled and affected prospects.

ATC concerns and disruptive weather have resulted in a high quantity of cancellations throughout the weekend while we function to get well our operation. We value your persistence as we accommodate affected Customers, and Purchaser Company hold out situations are more time than normal. (1/2) pic.twitter.com/o1scQJ5lLb

— Southwest Airlines (@SouthwestAir) Oct 9, 2021

“ATC difficulties and disruptive temperature have resulted in a substantial quantity of cancellations throughout the weekend when we work to get better our operation,” the business reported, citing the temperature and performance troubles as the major cause for flight cancellations.

Similar: Southwest Airlines Cancels 1,800 Flights, Blames Staffing Challenges and Negative Climate

Southwest is striving to cover up about 800 flights getting cancelled currently, including my connecting flight home from Chicago. They are officially saying ATC difficulties and inclement temperature, whilst it is sunny all through the north east. The real truth is that pilots are on strike because of to

— Nitul Purohit (@Nitboi7) October 10, 2021

Sitting in Midway airport wherever quite a few Southwest Airways flights have been cancelled. Purchaser provider strains are several hours extended, people today are yelling, tolerance has still left the building. Representatives are executing their finest but passengers are stranded and furious. Any person have solutions?

— Rebecca Gray (@1313Becky) Oct 9, 2021

What is going on with Southwest Airways? Every single departure is delayed and I bought royally shafted with my early early morning flight nowadays. Sold out flights are staying cancelled.

— Vince Smith (@Southernpilot) October 9, 2021

Flight has been cancelled at least 5 moments considering the fact that yesterday and currently!!!! Unacceptable!! I was a major lover of southwest!! 8 am cancelled these days 4:45 cancelled today. Now in Atlanta appropriate now suppose to board at 7pm and they say they are seeking for a initially officer? WTF!

— Damian Senquiz (@DamianSenquiz) October 9, 2021

Southwest Airways is saying that weather conditions is partly responsible for their substantial operational and PR nightmare due to the fact if it is weather-similar, they do not have to refund their clients. This is entirely self-inflicted.

— Eric Matheny (@EricMMatheny) October 11, 2021

What ever this is about, @SouthwestAir #Southwest you could, at the really the very least, very own up and take duty vs passing it on to the customer. NOT offering refunds!? I’ll wager there are 1000’s of ppl like myself that are losing cash since our flights have been cancelled

— Judah Kim (@judahkimmusic) October 11, 2021

@SouthwestAir hey it’s possible you could refund men and women their tix (correct absent) if you terminate their flights and there is no rebooking choice, and they hold out on keep 5.5 hrs only to talk with no a single. #SouthwestAirlines #Southwest

— Carissa Graham (@carissa_graham) Oct 11, 2021

Spent around 1.5hours on maintain with @SouthwestAir for a cancelled flight 9 several hours until departure…still no answer…
#Southwest #annoyed #refund #you should #abcnews

— Josh McCulloch (@JoshMcCulloch) October 11, 2021

My partner is stranded in Chicago wtf @southwest is going on?!!! No refunds no vouchers #wth #SouthwestAirlines #wewantanswers

— Mhairi Harrison (@HarrisonMhairi) Oct 9, 2021

I have a buddy who had a Southwest flight, was stranded in Dallas soon after one particular leg of the flight was concluded, and the airline refused to give her any vouchers for food stuff or resort, a refund, or even reschedule the flight.

— The Spooky Tove (@TKDano) Oct 10, 2021

@SouthwestAir bought my flights canceled twice this weekend, missing my complete initial week of grad university, and on keep for likely on two hrs seeking to get a refund simply because your site is not performing. Be sure to set me in contact with a person Southwest

— Kennedy Crider (@Kennedy_Nicole6) Oct 11, 2021

Hey @SouthwestAir thank you for completely ruining my shock anniversary vacation I planned to Las Vegas, creating me to drop all the funds I have put in on the vacation. Where’s my refund plus dropped costs? #Southwest #SouthwestAirlines #southwestsickout #southwestairline

— Will Thompson (@willthompson116) October 11, 2021

Many suggested that the mass cancellations had to do with the airline’s the latest vaccine mandate, which states that all personnel of the enterprise will have to be vaccinated by December 8, 2021.

“Southwest Airlines need to join our field peers in complying with the federal government’s COVID-19 vaccination directive,” Chairman and CEO Gary Kelly reported at the time.

It is plausible that lack of staffing owing to rumored strikes and wander outs could be the purpose for the mass cancellations.

Quite a few on Twitter claimed that the airline was not providing rapid refunds or vouchers, which is something quite a few claimed that the firm is not demanded to do if flights are involuntarily cancelled because of to climate or other exterior instances. 

“Southwest does its very best to work flights as scheduled. From time to time, occasions past our regulate or circumstances we could not foresee stop us from executing so,” the airline’s internet site states. “In buy to mitigate Shopper inconveniences, we present the pursuing assistance in the event a flight is delayed, canceled, or diverted: Rebooking on the up coming obtainable Southwest flight(s) with seats out there to your ticketed vacation spot A refund of the unused portion of your Southwest ticket.”

Consumers referred to as for the airline to “own up and acquire duty” above the situation and termed the cancellations both equally “self-inflicted” and a “PR nightmare.”

Relevant: Southwest Pilots’ Union Sues Airline About COVID-19 Reaction

However SWAPA, the pilot union that signifies Soutwest’s pilots, claims that the unrest with the new vaccine mandate and the ongoing flight cancellations are not associated.

“SWAPA is conscious of operational complications affecting Southwest Airways right now due to a number of challenges, but we can say with confidence that our Pilots are not collaborating in any formal or unofficial occupation actions. Our Pilots will continue to get over SWA management’s inadequate scheduling, as effectively as any external operational problems, and continue being the most successful Pilots in the planet. They will continue to be focused on their best priority — basic safety,” the business explained in a assertion on Saturday. “SWAPA Pilots are correct specialists and will always sustain the best level of accountability to their crews, their travellers, and our airline.”

The union also sued Southwest Airways last thirty day period thanks to the firm’s dealing with of the Covid-19 pandemic, professing that the company altered pay back and labor conditions during the travel slump.

“Southwest remains committed to pilots’ wellness and welfare and to working with SWAPA, and our other union partners, as we proceed navigating the challenges presented by the ongoing pandemic,” Southwest’s Vice President for labor relations Russell McCrady claimed at the time in response.

Southwest Airlines was down 3.68% from the working day prior as of late Monday afternoon.

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